WARRANTY POLICY
The warranty period for custom othoses and prostheses is three months for workmanship and materials. Although IAM O&P, Inc cannot be responsible for the physiological or anatomical chances in a patient's medical condition, we will make every attempt to maintain proper fit during this period. Normal adjustments to enhance fit will be made at the discretion of the practitioner at no charge for a period of up to one year. Additions of components, straps, lifts etc prescribed by the physician will incur a charge. There will be a separate charge for adjustments or repairs that are made as a result of abuse or tough wear, as may occur from sporting, vocation, or unusual activities.
Since orthoses and prostheses are prescribed at the direction of a physician and are custom fabricated for the anatomy and medical condition of each individual, they cannot be returned for credit or refund. Prescribed "off the shelf" items cannot be returned for hygienic reasons.
Please communicate any problems or discomfort you are experiencing to your practitioner immediately to allow us to resolve these problems as efficiently and quickly as possible. We will make every attempt to meet your needs.
PAYMENT AND POLICY AGREEMENT
To prevent any misunderstanding about medical insurance, we wish to point out: (1) Payment for all medical services furnished are the responsibility of the patient; (2) Deductibles and/or co payments are due at the time services are rendered; (3) Fifty (50%) of the balance for non covered custom-made devices is due at the time of cast/measuring; (4) IAM O&P, Inc will bill your insurance company as a courtesy, however IAM O&P, Inc is not responsible for non=payment by your insurance company; (5) If, due to unforeseen circumstances, additional procedures/services are necessary beyond has been previously approved, is aware of the importance of our patients wearing of the orthosis or prosthesis that has been provided. Patients must make arrangements for payment; (6) Patients are expected to keep their accounts current while waiting for the insurance company to remit payment.
Your insurance coverage is a contract between you and your insurance company to help you meet medical expenses. Because benefits can vary greatly, it is not possible for IAM O&P, Inc to provide services on the basis that your insurance company will pay all charges.
IAM O&P, Inc can in no way guarantee coverage. Benefits are determined by your insurance at the time your claim is processed. All benefit calculations are only an estimate, based on information obtained from your insurance company. The actual final Total Patient's Responsibility may be different than what was previously calculated by IAM O&P, Inc
Payments can be made via check, money order, Cash or credit card. A $20.00 fee will be assessed for any returned check.
URGENT CARE
IAM O&P, Inc is aware of the importance of our patients wearing of the orthosis or prosthesis that has been provided. In the event that an orthosis or prosthesis is in need of immediate repair, it will receive the highest priority and every effort will be made to repair or replace the device as soon as possible. In the event that an urgent need arises concerning your orthosis or prosthesis please call the office. Someone will get back to you as soon as possible during normal business hours
PATIENT COMPLAINT PROCESS
We are committed to ensuring you are completely satisfied with the services and care you receive at IAM O&P, Inc. However, if for any reason you wish to file a complaint, any staff member can assist you in this confidential matter. You will be asked to complete a "Patient Complaint Form" to assist us in understanding your complaint or concern fully. Once the form is received, a company representative will investigate the complaint thoroughly and take the necessary actions to satisfy your complaint. (You will be notified of the receipt and actions taken, as appropriate, within 3 business days)